Refund policy

  1. Core Return Terms

    Shoppers may initiate item returns within a 30-day window counting from the moment shipping carriers mark the package delivered. Every returned product must stay unmodified, retain original factory packaging, brand tags and matching accessories to pass inspection. Custom personalized merchandise, clearance sale goods, digital downloads, gift cards and unsealed beauty items cannot be returned or exchanged for any reason.
  2. How To Submit Return Requests

    Compose an email to our official support mailbox including your complete order ID, clear product snapshots and specific reasoning for your return request. Our service crew will reply within a 24-hour timeframe, review your application and send formal return authorization alongside printable shipping labels once approved.
  3. Split Shipping Cost Standards
  • If items arrive damaged, have factory defects or we shipped the wrong product variant: Livmori bears the full cost of return shipping with zero extra charges for buyers.
  • If you request a return due to personal preference, wrong sizing or unsatisfactory color: All return delivery fees rest on the customer, and initial checkout shipping expenses will not be refunded under any scenario.
  1. Refund Execution Rules

    Once our receiving warehouse completes inspection and approves your returned goods, funds will be sent back to your original payment channel within 5 to 7 business days. Any refund hold-ups caused by internal bank processing schedules are outside our operational scope and won’t qualify for supplementary compensation.
  2. Defective Product Claim Guidelines

    You must send clear damage photos plus your unique order number to our support email within 48 hours of package delivery. After we verify the product defect, we provide two resolution options: free item replacement or a full monetary refund for your order total.